Privacy Policy

Costa Norte is committed to respecting the privacy of users, as well as the protection and security of their personal data. This text intends to inform the user about how Costa Norte treats the personal data provided through the website


This privacy policy applies to all personal data collected through the Costa Norte website (“Website”). The entity responsible for processing this data is: Costa Norte, with the corporate number 510964370, headquartered at Rua de Santa Luzia, 1, 9600-536 Ribeira Grande. The user must carefully read this privacy policy and freely decide whether to provide their personal data to Costa Norte, before using the website. The user guarantees that he is of legal age and that the data communicated is true, accurate, complete and current, being responsible for any non-compliance. If the data communicated belongs to a third party, the user guarantees that he has informed that third party of the conditions set out in this document and that he has obtained his authorization to provide his data to Costa Norte for the purposes indicated. You can contact Costa Norte about any question related to this privacy policy, through the following contact points:


The personal data collected through the Website are intended to allow the user to respond or follow up on requests, being processed for the following purposes:

  • Prepare, direct and consult requests for information and/or complaints;
  • Hire and/or request contact related to services and/or equipment;
  • Adhere to partnerships promoted by Costa Norte together with its partners;
  • Participate in campaigns and competitions, within the scope of advantages and benefits;
  • Scheduling a visit to the facilities.

The processing of personal data is necessary to carry out the operations mentioned above in the context of the execution of the contract between the user and Costa Norte, or pre-contractual measures at the request of the user. Joining partnerships promoted by Costa Norte, through the Website, may require the sharing and transmission of your personal data with Costa Norte partners. Costa Norte will only share your personal data with these partners to the extent strictly necessary and, where applicable, after collecting your prior consent and accepting the specific terms and conditions of membership of the partnership, available at the time of data collection. personnel for this purpose.


The user’s personal data may be communicated to reputable service providers contracted by Costa Norte, who will process the data exclusively for the purposes established by Costa Norte, and, in compliance with the instructions issued by it, strictly complying with the legal rules on the protection of personal data, information security and other applicable rules under the terms of a written agreement between the parties. The user’s personal data may also be communicated to Costa Norte’s commercial partners for the purposes of joining a partnership, at the user’s request and after obtaining consent for this purpose. Costa Norte may also communicate the user’s personal data to third parties when the transmission is carried out within the scope of compliance with a legal obligation, a decision by the National Data Protection Commission or other relevant supervisory authority, or a court order. . They may also be communicated for any other legitimate purpose provided for by law.


Costa Norte will seek to ensure that the processing of personal data takes place entirely within the European Economic Area. Exceptionally and when strictly necessary for the pursuit of the processing purposes described in this Policy, Costa Norte may transfer the personal data collected to third countries or international organizations for which there is an adequacy decision by the European Commission or subject to the appropriate safeguards provided for by law. , such as the conclusion of standard contractual clauses for the transfer of personal data (under Article 46 of the GDPR). When transferring data to third countries or international organizations based on adequate safeguards, Costa Norte will take additional measures to ensure that personal data enjoy a level of protection essentially equivalent to that existing in the European Union.


Costa Norte will keep the personal data of users for the period of time necessary to carry out the purposes for which they were collected. In the event that there is a contract between Costa Norte and the user, the data will be kept for the duration of the contract plus the statute of limitations and expiry of the rights arising therefrom, unless Costa Norte is obliged to keep them for a period of time. longer by law. Costa Norte may also keep the data beyond these periods for statistical purposes, and for this purpose it must be anonymized.


The user has the right to request Costa Norte access to personal data concerning him, as well as its rectification or erasure. You also have the right to limit processing with regard to the user, or the right to oppose the processing, as well as the right to data portability, under the laws governing the processing of personal data. The right to erasure will be conditioned in cases of personal data that are necessary to comply with legal obligations. To exercise the aforementioned rights, the user may contact the data controller at the addresses indicated in paragraph 1 of this policy. You also have the right to file a complaint with the National Data Protection Commission if you believe that your rights over your personal data have been infringed. For any question related to this privacy policy, the user may also contact the data protection officer (DPO) of Costa Norte, whose email address is


Costa Norte makes its best efforts to protect users’ personal data against unauthorized access via the Internet. For this purpose, it uses security systems, rules and other procedures, in order to guarantee the protection of personal data, as well as to prevent unauthorized access to data, improper use, its disclosure, loss or destruction. It is, however, the users’ responsibility to guarantee and ensure that the device used to access the Website is adequately protected against harmful software, computer viruses and worms. Users should be aware that, without the adoption of adequate security measures (for example, the safe configuration of the browser, updated antivirus software, security barrier software and the non-use of software of dubious origin), the risk of personal data and passwords being accessed by unauthorized third parties, is aggravated. Additionally, if any defect, bug or anomaly on the Website is detected, the user must immediately communicate its existence to Costa Norte and not seek through the aforementioned to access commercial information, personal data of other users, change the characteristics of the Website or, in any otherwise, exploit the defect, bug or anomaly to use the digital channels in an irregular, illegal or different way from the one designed by Costa Norte.


Through the Website, the User can share relevant news on the various social media platforms, namely: Facebook, Instagram, LinkedIn and Twitter. Costa Norte cannot be held responsible for the processing of your personal data that is carried out by these platforms following its sharing. Therefore, the user should carefully read the Terms and Conditions and Privacy Policies of these platforms before sharing news.


The Website uses cookies. To learn more visit our Cookies Policy.


Costa Norte may change this Privacy Policy at any time. When these changes occur, they will be disclosed through the Website and/or communicated to users through the contacts provided.

Date of last change: 04/27/2022


This Cookie Policy explains how we use information collected through cookies and other tracking technologies on this [COMPANY NAME] website (“Website”). These Digital Channels use cookies not only to ensure that they work correctly, but also to provide you with a better browsing experience, allowing the continuous improvement of the services provided or protecting your data. The Cookies Policy should be read in conjunction with our Privacy Policy, where we explain how we protect your privacy in our use of cookies and other information. For any questions about the Cookies Policy, you can contact [COMPANY NAME] through the following contact points:


Cookies are small information files placed by the websites you visit and which are stored in the browser of the device you use to access the internet (for example, your computer or mobile phone). These files help the website to memorize information about your visit and to facilitate your next visit: maintaining the User’s actions and preferences for a certain period of time, maintaining or recognizing your username, the language in which want to browse the site or other settings. Cookies can be classified taking into account several criteria.

Considering their purpose, cookies can be:

(a) Strictly necessary cookies – when they are necessary to ensure the functioning of the website and/or to ensure the availability of features that are requested by the user, or to save your preferences regarding navigation on the same, whenever you use the same device. and so request.

(b) Analytical cookies – are accessory in nature and collect statistical information in order to help website owners analyze their use and better understand the engagement of their visitors with the websites. Another of the functions for which these cookies may be used, together with some advertising cookies, is to allow the measurement of interactions with the advertisements we present.

(c) Personalization cookies – they are accessory in nature (not necessary for the website to function, but can improve its performance) and are used to customize the user’s browsing experience.

(d) Advertising cookies – are accessory in nature and aim to make advertising more attractive to users and advertisers, by selecting advertising based on what is relevant to the user, in order to improve reports on campaign performance and avoid showing ads that the user has already seen or flagged as not relevant.

Considering the lifetime of cookies, these can be distinguished between:

(a) Session cookies – they are temporary, being deleted from the cookie file when or shortly after closing the browser or application used to access the Digital Channels. Through this type of cookies, it is possible, for example, to analyze web traffic patterns, allowing us to identify problems, safeguard security and provide a better browsing experience.

(b) Permanent cookies – unlike session cookies, these are not deleted when the browser or application is closed, remaining stored on the User’s devices. They are used whenever a new visit to the website is made, allowing, for example, to customize the browsing experience according to the User’s interests and to provide a more individualized service. Considering the entity that places the cookies, they can be classified as follows:

(a) Own cookies – they are sent to the User’s device through equipment or domains managed by [COMPANY NAME] and from which the service requested by the User is provided.

(b) Third-party cookies – are sent to the User’s device from a device or domain managed by a third party over which Costa Norte has no control. In these cases, the third party may process the data collected through cookies and Costa Norte may not have the ability to configure its operation.


The Costa Norte website uses the following types of cookies:

a) Strictly necessary cookies;

b) Analytical cookies;

c) Personalization cookies;

d) Advertising cookies. It may happen that not all of our Digital Channels use all the categories of cookies listed above.


In the case of strictly necessary cookies, it is not possible for the website to function without them. As for the other types of cookies, the choice is up to the user. In accordance with current legislation, Digital Channels may only use cookies with the prior and express consent of the user, unless the placement of certain cookies is strictly necessary to provide you with the service you have expressly requested or to provide you with access to a certain functionality of the Digital Channels.


All browsers allow the user to accept, refuse or delete cookies, and also inform the user whenever a cookie is received, namely by selecting the appropriate settings in the respective browser. The user can configure cookies in the “options” or “preferences” menu of their browser.

Please be aware that disabling cookies through your browser settings may have an impact on the functioning of Digital Channels, since the settings panel of most modern browsers does not offer a level of detail that allows users to remove all cookies. that are not strictly necessary to allow the use of the websites you visit. On devices that offer this type of functionality, you can have greater control over your cookies using free extensions available online.


Costa Norte may, at any time, without prior notice and with immediate effect, change, add or revoke, in whole or in part, this Cookies Policy. Any changes relevant to the user will be immediately disclosed on the Digital Channels, and they will be able to access the information and, depending on the type of cookie in question, consent to its use.

Last update: 04/27/2022